Welcome

Welcome to Hotchpotch Crafts, we are Emily and Joan a mother and daughter team, working together, to bring you a range of our Bespoke, Personalised, Limited Edition Handmade Gifts.

Payments

Payments can be made in the following ways:
PayPal, Credit/Debit Card, and/or Etsy Gift Cards. In some circumstances we may accept a cheque however the 3 listed ways above are our preferred ways of accepting payments.
If you have any questions then please contact us.

Shipping

When placing an order with us, please make sure that your delivery address is the correct address that you would like your item(s) sent to.
Once the payment has been received and we have made your item(s), we will send to the address stated on your invoice.

We post every Monday & Thurdsday (excluding Bank Holidays and over Christmas).
If you need an item by a certain date, as it is for a gift etc. please inform us and we will do our best to meet your requirements.

Refunds

UK Refund Policy:
If you haven't received your item(s) within 2 weeks after we have posted your order, please contact us so that we can sort this out with you. We have said 2 weeks as sometimes packages can get delayed for unknown reasons.
If your item(s) arrive and you are unhappy with them or they are damaged (which they shouldn't be), then please contact us so that we can sort out a replacement or refund for you.

Everywhere Else (all other countries in the world) Refund Policy:
If you haven't received your item(s) within 3 - 4 weeks after we have posted your order, please contact us so that we can sort this out with you. We have said 3 - 4 weeks as posting to other countries does take longer due to being shipped/flown to your country etc.
If your item(s) arrive and you are unhappy with them or they are damaged (which they shouldn't be), then please contact us so that we can sort out a replacement or refund for you.

PLEASE NOTE: We cannot always offer a replacement item as some of our items are unique or we are unable to get the same items again. We are happy to offer an alternative replacement of the same value (excluding postage).

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